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Cathay Bank recognizes the importance of protecting
the privacy of our customers’ personal financial information,
as well as that of our prior customers, and other individual
consumers who obtain or request a financial product or service
from us. Personal identifiable information is
- Any information that you provide to us to obtain a financial
product or service from us
- Information about you resulting from any transaction
involving a financial product or service between you and
us
- Or information that we otherwise obtain in connection
with providing a financial product or service to you.
Throughout this Notice we refer to this information as nonpublic
personal information. This Notice outlines our privacy practice
for visitors to our web site, as well as for consumers who
have a continuing relationship with us, such as a deposit
account, loan, or safe deposit box, used primarily for personal
family or household purposes.
Visitors to Our Web Site.
Visitors to our web site remain
anonymous, unless they register for a service or otherwise
elect to disclose their identity to us. Although we do not
collect personally identifying information about persons
who simply visit our site, we do collect certain limited
information about visitors, such as their IP address (a numeric
address assigned automatically to computers when they access
the Internet).
Cookies. We also may place “cookies” on a
computer to track a visitor’s use of our web site. A
cookie is a piece of data that is stored on your hard drive.
It takes up very little room on your system and helps us to
customize our site and make its navigation easier for you.
We sometimes use cookies to help estimate the number of visitors
to our site and to determine which areas are the most popular.
Unless you register with us for a service (such as our ebanking
Service), the cookie does not provide us with any personally
identifying information about you, such as your name or address.
Categories of Nonpublic Personal
Information We collect and The Sources of That Information.
We may collect nonpublic personal information
about you in order to understand your needs, administer
our business, process transactions, and provide you with
products and services. We collect nonpublic personal information
about our customers and consumers at our banking offices,
via ATMs, by telephone, through our website, from the following
sources:
- Information we receive from consumers and customers
on applications or other forms or surveys, such as name,
street address, email address, phone number, social security
number, date of birth, assets, income, and beneficiaries.
- Information about our customer’s transactions
with us, or others, such as account balance, payment
history, parties to transactions, and credit usage.
- Information we receive from a consumer reporting agency,
such as creditworthiness and credit history.
Our Disclosure of
Nonpublic Personal Information.
We do not sell nonpublic personal information to anyone.
We may disclose information we collect, as described above,
to other financial institutions with whom we have joint
marketing agreements, such as securities broker-dealers,
insurance agents, and card issuers, so that they can market
goods and services to our customers. We will not disclose
account numbers, and/or credit related information obtained
in a credit report or provided in a credit application.
We may disclose:
- Some of this information, such as name and address,
to companies that perform marketing services on our behalf
(e.g. to companies that assist us with mailings). Our
contracts contain confidentiality agreements that obligate
these companies to adhere to the same privacy laws and
regulations that apply to us. We require such third parties
to agree to safeguard nonpublic personal information
and keep confidential any information about our customers
that we give them.
- Information about our customers accounts and transactions
as necessary to effect, administer, or enforce transactions
that our customers, former customers or consumers have
requested or authorized in connection with servicing
or processing a financial product or service, or to maintain
the account(s) with us, such as a credit card company,
a bill payment service provider, an electronic data service
provider, check printer, ATM card provider. We normally
disclose information:
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When the customer gives authorization
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When it is necessary in completing
a transaction
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To a credit reporting agency, if
we close an account due to unsatisfactory handling,
fraud, attempted fraud, criminal activity, or at
the account holders request
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In response to an inquiry about
sufficient funds in the account to cover a check
that has been written
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To local, state or federal authorities
if the Bank believes a crime has been committed
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To comply with a law, regulation,
legal process or court order
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To other companies, financial institutions
and networks that are involved in processing customer
transactions
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To paying agencies after the death
or incapacity of a recipient or beneficiary of recurring
direct deposit payments
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To the Bank’s agents and affiliate
and to third parties who perform services or functions
on the Bank’s behalf to facilitate the delivery
of information related to the accounts or to other
financial services that may be of interest to our
customers
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In response to requests by our regulatory
agencies or requests by agents of the Bank or its
affiliate, such as independent auditors, consultants
or attorneys
We do not disclose nonpublic personal information about
our current or former customers to unaffiliated third
parties except as set forth in this notice or as permitted
by law.
State Rights.
Depending on your State
of residence, you may have additional privacy protections
under some state laws. For example, certain state laws
may restrict the types of information we may disclose
about you, limit the parties with whom we may share such
information, or require us to provide you with additional
notices or opt-out rights. We will comply with applicable
state laws before sharing non-public personal information
about you. We may do this by sending a separate notice
of those rights to you.
Employee Access To and Use of Nonpublic
Personal Information.
We restrict the access to nonpublic
personal information about our customers, prior customers
and consumers requesting products or services to those
employees who need to know such information (e.g. to
process transactions or provide services). We maintain
physical, electronic and procedural safeguards that comply
with federal standards to guard nonpublic personal information.
Notify Us of Inaccurate
InformationWe Report to Consumer Reporting Agencies.
We have procedures
that help us to maintain the accuracy of the personally
identifiable information that we collect. If you believe
that our information about you is incomplete, out-of-date,
or incorrect, please write us at:
Cathay Bank, Compliance Department, 777 North Broadway,
Los Angeles, CA 90012
If you are an ebanking customer, you may review information
about yourself by visiting our website at www.cathaybank.com.
If you have a change in your address and/or telephone
number you can make the change online after you log into
the ebanking system. For a name change, social security
number change, or change in a Passport, you have to contact
the Branch where your account or loan is held.
To protect your privacy, please do not provide your account number or other
sensitive personal information in an email to us. Email is not secure.
Filing a Consumer Complaint.
To file a consumer complaint contact:
- Cathay Bank Compliance Officer at 777 North Broadway, Los Angeles, CA 90012
Or
- Department of Financial Institutions Consumer Information Desk,
801 K Street, Suite 2124, Sacramento, CA 95814.
For Texas Residents: Cathay Bank is chartered under the laws of the State of
Texas and by state law is subject to regulatory oversight by the Texas Department of
Banking. Any consumer wishing to file a complaint against Cathay Bank should contact
the Texas Department of Banking through one of the means indicated below:
In person or U.S. Mail: Texas Department of Banking
 2601 North Lamar Blvd., Suite 300
Austin, TX 78705-4294
Telephone Number: 1-877-276-5554 (Toll Free)
Fax Number: 1-512-475-1313
E-Mail Address: consumer.complaints@banking.state.tx.us
Website Address:
www.banking.state.tx.us
Links to Other Web Sites.
Our web site may feature links
to third party web sites that offer goods, services or
information. Some of these sites may appear as windows-within-windows
at this site. When you click on one of these links, you
will be leaving our site and will no longer be subject
to this policy. We are not responsible for the information
collection practices of the other web sites that you
visit and urge you to review their privacy policies before
you provide them with any personally identifiable information.
Third party sites may collect and use information about
you in a way that is different from this policy.
Services and Advertisements by Third Parties.
Third
parties may offer services from time to time at our web
site. If you provide them with information, their use
of that information will be subject to their privacy
policy, if any, and will not be subject to this policy.
If you accept third party goods or services advertised
at our web site, the third party may be able to identify
that you have a relationship with us (e.g., if the offer
was only made through our site).
Minors.
We feel strongly about protecting the privacy
of children and teenagers. As such, we do not knowingly
collect personally identifiable information from minors
through our web site.
Changes to this Policy.
We may add to, delete from,
or otherwise change the terms of this Privacy Statement
from time to time by posting a notice of the change (or
an amended Privacy Statement) at this website. If required
by law, we will send you a notice of the change. Your
continued use of our web site or any on-line service
following notification will constitute your agreement
to the revised Privacy Practice Notice.
Questions.
If
you have any questions regarding this Privacy Practice
Notice,
you can call us at: (800) 9CATHAY
or write to us at: Cathay Bank, Attn: Compliance Department, 777 North
Broadway, Los Angeles, CA 90012.
Web Privacy Practice Notice 01/06
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