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When someone poses as a legitimate company to obtain personal data and fraudulently conducts transactions on your existing accounts is ONLINE FRAUD. This is often called "phishing" or "pharming" -- the most common methods of online fraud are fraudulent emails, websites, and pop-up windows, or any combination of these.

Suspicious emails. Be cautious of suspicious emails and review any email requesting your account information and/or password, particularly if the email states that the information is needed to "award a prize" or "verify a statement." Avoid opening any suspicious emails. If you have opened any suspicious email, do not open any attachments or links it may contain, and delete it.
 
Never respond to emails, open attachments, or click on links from suspicious or unknown senders.

Symptoms of Fraudulent emails

Ask you for personal information. Fraudulent emails often claim that your information or account has been compromised and ask you to confirm the authenticity of your transactions.
 
Appear to come from a legitimate source. While some emails are easily identified as fraudulent, others may appear to come from a legitimate address and a trusted web site. Never rely on the name or address in the "From" field, as this is easily altered.
 
Prizes. Some fraudulent emails promise a prize or gift certificate if you complete a survey that may ask for your personal information. It is best to not give your personal information. If you decide to provide any information, always confirm that the prize or gift certificate is being issued from a well-known company.
 
Link to fraudulent websites. Fraudulent emails may direct you to counterfeit websites carefully designed to look legitimate, but which actually collect personal information for fraudulent use.
 
Contain computer viruses. Fraudulent emails may include attachments that contain computer viruses.
 
Contain fraudulent phone numbers. Fraudulent emails often contain telephone numbers that are tied to the fraudsters. You should never call a number featured on an email you suspect is fraudulent.
 
Be aware of telephone scams. Unless you initiated the contact, do not give out personal information over the telephone. If the call is not initiated by you, always ask for a call-back number. Although Cathay Bank may legitimately need to contact you by telephone, ask for a call back number if you're suspicious of the call.
 
Do not place outgoing mail in your mailbox. Deposit mail in a U.S. Postal Service mail box or at the post office to reduce the chance of mail theft.
 
Promptly retrieve incoming mail. Collect your mail as soon as possible every day to limit the opportunity for theft.
 
Know your billing and statement cycles. Contact the billing company if you stop receiving your regular bill or statement.

Cathay Bank will never send email containing attachments, or require customers to send personal information to us via email or pop-up windows. If you encounter a suspicious email, website, or unsolicited pop-up window that claims affiliation with Cathay Bank, please report it to us immediately at 1-800-9-CATHAY (1-800-922-8429).

Fraudulent Copycat Websites - Pharming

Fraudulent copycat websites are a type of Internet fraud where the fraudsters imitate the websites of reputable or well-known financial institutions when in fact the websites are not authorized or related to the relevant financial institutions in any way.

The websites may claim to be providing financial services. Those who are taken in will be tempted to part with their money and/or disclose personal information which the fraudsters can use to perpetuate fraudulent transactions.

There is no easy way to determine if you are on a fraudulent website because the URL will contain the name of the institution it is spoofing. Never click on a link in an email or pop-up window to go to a site. Type, or cut and paste, the URL into a new web browser window. If it does not take you to a legitimate website, or you get an error message, the link was probably a cover for a fraudulent website.

Pop-up windows

Fraudsters may use pop-up windows, the small windows or ads that appear suddenly over or under the window you are currently viewing, to obtain personal information. These windows may be generated by "Adware" or "spyware" programs possibly hidden in free downloads such as screen savers or music-sharing software and installed on your computer. While many of these programs enable harmless advertisements, some contain potentially harmful Trojan horse programs or may monitor your web viewing activity.

For a current list of identified or suspected fraudulent websites, emails and telephone scams via http://www.info.gov.hk/hkma/eng/press/category/fraudulent_web.htm.

How Do I Report Internet Fraud or Unsolicited Email?

If you wish to file a complaint about Internet fraud, please see www.econsumer.gov website, hosted by the Federal Trade Commission, which is a joint effort of consumer protection agencies from 17 nations at http://www.econsumer.gov/english/ or go to the Federal Bureau of Investigation (FBI) http://jackson.fbi.gov/internetfraud.htm. To file a complaint about unsolicited email, contact the Department of Justice http://www.usdoj.gov/spam.htm.
July 24, 2008

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