| Q1: What is an Enhanced
Login security? |
To further protect our customers from identity theft,
Cathay Bank implemented Enhanced Login security in our online banking
system. Enhanced Login security means that even if a user has their
password stolen in a “phishing” attack or by malicious software, the
fraudster cannot access online accounts because he/she does not know the
additional factors needed.
 |
| Q2: I keep getting a prompt
for Email Address Confirmation. Why is that? |
Our online banking system gives you an opportunity to
validate or update your email address. This will prepare you to receive
a one-time security code for enrolling in the Enhanced Login security
feature.
|
| Q3: How do I enroll for Enhanced
Login security? |
| Step 1: |
After logging in, you will be presented
with a prompt on the Enhanced Login security screen. |
| Step 2: |
Following the instructions, you are to
retrieve the Security Code* from your email account. Enter this code.
Then check the box to add extra security protection to the computer. |
| Step 3: |
A “success” screen displays |
| Step 4: |
Enroll in the Enhanced Login security
feature using the computer you use most often in order to add the
unique, secure device ID onto its browser. Once your computer is
successfully enrolled, there will be no change to your current login
as long as you are logging in from this computer. |
| |
| * Security Code expires after 30 minutes. If you do
not retrieve it on time, and need a new one generated, click on
“Request a New Security Code” link. |
|
| Q4: How does Enhanced Login
security work for Cathay eCashManagement? |
During subsequent logins, Cathay eCashManagement will
check for both correct login info and matching device ID. If device ID
is not present or mismatched, login is only allowed if temporary security
code sent via email to the user is entered.
|
| Q5: Can I enroll more than one
computer/browser for Enhanced Login security? |
Yes, you can enroll as many computers/browsers as you wish.
|
| Q6: How do I un-enroll a computer
that I no longer use? |
| Step 1: |
Once logged in, go to
Administration => Login Credentials => Unenroll Computers |
| Step 2: |
On the Unenroll Computers screen, select
either the first option (to un-enroll this computer) or the second
option (to un-enroll all computers) |
|
| Q7: I often use a public computer
to check my business banking account. Should I go ahead and enroll that
computer so I don’t have to enter a security code each time? |
We recommend that you DO NOT enroll on a public computer.
|
| Q8: I’m trying to get into my
Business Banking account and there’s a screen asking for a Security Code.
Why? |
| Scenario 1: |
you are attempting to log into Cathay
eCashManagement from an un-enrolled computer/browser |
| Scenario 2: |
you are using a different browser than
you usually use |
| Scenario 3: |
you have cleared your cookies on a
previously-enrolled computer |
| Scenario 4: |
the Company Administrator has
reset/un-enrolled all computers for the other users |
|
| Q9: I have an employee at a
meeting and she’s trying to get into her Business Banking account, and
it’s asking her for the security code. But she can’t get to her email
account on that laptop to see the code. How does she get into Business
Banking now? |
In some cases, the user may not be able to access his/her
company email account. However, the company administrator can change the
email address to one he/she can access via web mail. Then he/she can retrieve
the security code from the web mail and log in again.
|
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