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AVP, Commercial Loan Servicing Supervisor & Officer

Location: El Monte - Flair Dr.
Region: Southern California
Position Title: AVP, Commercial Loan Servicing Supervisor & Officer

Job Duties:

  • Establishes work schedules and priorities to ensure that workflow is controlled.
  • Supervises special processing including participation loans, swap loans, non-performing, non-accrual, charge-off and REO transactions.
  • Monitor quality control for all activities related to Commercial Loan Servicing.
  • Research and resolve more complex internal/external customer questions or discrepancies in transactions related to non-accrual, charge-off, and interest accrual calculations.
  • Assists in solving problems and answer technical questions from branches and other departments; assists in the resolution of operational problems
  • Reviews various system-generated reports and ensure accuracy of loan system accounting and maintenance.  Create AD Hoc reports to efficient the monitoring/verification of loan data.
  • Reviews daily, weekly, monthly general ledger reconciliations prepared by staff.
  • Develops and recommends changes to policies, procedures and programs to ensure effectiveness and compliance with bank policies, procedures and all regulations and laws.
  • Reviews, creates, and maintains desktop procedures, recommending changes to increase efficiency and productivity, and decreasing errors while maintaining data integrity.
  • Reviews and interprets loan documents, policies and procedures and assures complete understanding and compliance by all personnel.
  • Ensures that all functions are adequately staffed by training and cross-training personnel, and that all duties are clearly delineated and performed in a timely, accurate and complete manner
  • Provides necessary directions and support to staff, and promotes training, career development, and motivation.

Basic Requirements:

  • 5+ years of commercial loan servicing experience, minimum of 3 years in loan servicing supervisory position in commercial loan servicing
  • Associate’s degree or equivalent combination of education and experience.
  • Thorough knowledge of commercial loan servicing and loan products
  • Ability to work in a fast pace environment while maintaining a high level of accuracy. Must be able to manage workflow effectively with frequent interruptions and changing priorities.
  • PC literate.
  • Strong working knowledge of loan support systems preferably of FIS/IBS Insight &  ACBS
  • Proficiency with MS Word, Excel, Access & Outlook
Please send resume and salary expectation to
Human Resources, Cathay Bank
9650 Flair Drive
El Monte, CA 91731
or fax resume to 626-454-1261


Cathay Bank is an equal opportunity and M/F/D/V (Minority/Female/Disabled/Veteran) employer.


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