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Online Banking


Operations Supervisor

Location: Flushing
Region: Greater New York Area
Position Title: Operations Supervisor

Job Duties:

  • Prepare outgoing wire test key.
  • Record Teller cash overage and shortage.
  • Answer customer and various inquiries including problem solving and assigning appropriate follow-up and action recommendations.
  • Assist with cash shipments as required.
  • Review and supervise daily operations, work flow and oversee branch staff and approve transactions within authorized limits.
  • Monitor inactive and dormant accounts.
  • Review daily operations and related reports.
  • BSA service – duties include one or more of the following:
  • Analyze transaction activities of business and personal accounts.
  • Produce required reports on the transaction analysis.
  • Site visits to customers.
  • Produce PSARs when deemed necessary.
  • Audit completeness of documentations for each account.
  • Participate in teambuilding, mentoring and staff training.
  • Conduct monthly alarm and film test, cash count and monthly certification.
  • Promote and cross-sell the Bank’s services and products.
  • Accept other duties as deemed necessary by supervisor.

Basic Requirements:

  • College degree with business classes preferred but not mandatory.
  • 4 – 5 years branch operations experience. Thorough knowledge of Bank products and services.
  • PC literate.
  • Detail-oriented.
  • Strong communication skills.
  • Bilingual (English/Mandarin or Cantonese) a plus.
  • Ability to develop and maintain a team environment providing staff mentoring and training.
Please send resume and salary expectation to
Human Resources, Cathay Bank
9650 Flair Drive
El Monte, CA 91731
or fax resume to 626-454-1261


Cathay Bank is an equal opportunity and M/F/D/V (Minority/Female/Disabled/Veteran) employer.


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