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Sr. Cash Management Operations Specialist

Location: Rosemead
Region: Southern California
Position Title: Sr. Cash Management Operations Specialist

Job Duties:

  • Logs and tracks open product implementation and maintenance actions to achieve established service level agreement, provide customer service and coordinate customer training.
  • Maintains cash management customer databases.
  • Maintains product and support files and other documentation.
  • Answers service inquiries and concerns escalating product/support issues as appropriate. Investigates and resolves vendor service issues as required.
  • Reviews vendor invoices for accuracy.
  • Prepares and processes customer billing.
  • Answers branch and department inquiries regarding armored carrier and ground courier schedules and performance. Resolves transportation-related issues or complaints and recommends and/or implements corrective solutions.
  • Requests bids from transportation providers for new service based on customer and/or branch requirements. Reviews pricing and coordinates contract changes. Performs all required implementation tasks.
  • Monitors and reports on carrier and courier service performance and tracks and reports on actual expenses to plan.
  • Performs functions related to the Account Analysis system.
  • Processes online banking applications.
  • Acts as a technical operations resource on cash management products and services.
  • Participates in special projects as required.
  • May lead other employees performing similar duties.
  • Performs other duties as assigned and requested.

Basic Requirements:

  • High school diploma or equivalent. Some college preferred, but not required.
  • Three to four years of work-related experience and understanding of bank operations.
  • Detailed knowledge of operational processes related to all cash management products and services.
  • Operational knowledge of on-line banking and cash management systems preferred.
  • Ability to work in a high-paced environment and perform multiple tasks simultaneously.
  • Detail-oriented, good follow up, strong written and verbal communication skills and ability to function in a team environment.
  • English proficiency, bilingual (Mandarin and/or Cantonese) a plus.
  • Ability to effectively work with all staff levels.
  • PC proficient including Excel and Word.
  • Willingness to travel locally as needed.
Please send resume and salary expectation to
Human Resources, Cathay Bank
9650 Flair Drive
El Monte, CA 91731
or fax resume to 626-454-1261

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Cathay Bank is an equal opportunity and M/F/D/V (Minority/Female/Disabled/Veteran) employer.

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