Southern California Northern California Illinois Massachusetts New Jersey New York Texas Washington Nevada 中 文 | English | Español Home About Us Investor Relations Contact Us Branch Locator Personal AccountsChecking AccountsSavings AccountsCDsIRA CDDebit CardsLoansMortgage LoanHome Equity FinancingAuto LoanCredit CardsCathay Online BankingMobile Banking Business / Commercial Business AccountsBusiness Checking AccountBusiness Savings AccountCDsCash Management ServicesMerchant Deposit CaptureZero Balance AccountLockbox ServiceMerchant Bankcard ServicesCourier Deposit ServiceArmored Transport ServicesCash Vault ServicesBusiness Online BankingLoansCommercial FinancingReal Estate & Construction FinancingInternational Banking & FinancingSmart Capital LineSBA Guaranteed Loan ProgramCredit CardsCathay Business ConnectBANK@WORK Program Foreign Exchange Foreign Exchange ServiceForeign Exchange Market Update Investments Cathay Wealth ManagementAnnuitiesMutual FundsInvestment IRAsOnline Trading/Account Access Online Banking Personal Banking Business Banking Log In Log In View Demo Register Learn More View Demo Register Learn More Home > About Us > Careers > Sr. Cash Management Operations Specialist Careers Sr. Cash Management Operations Specialist Location: Rosemead Region: Southern California Position Title: Sr. Cash Management Operations Specialist Job Duties: Logs and tracks open product implementation and maintenance actions to achieve established service level agreement, provide customer service and coordinate customer training. Maintains cash management customer databases. Maintains product and support files and other documentation. Answers service inquiries and concerns escalating product/support issues as appropriate. Investigates and resolves vendor service issues as required. Reviews vendor invoices for accuracy. Prepares and processes customer billing. Answers branch and department inquiries regarding armored carrier and ground courier schedules and performance. Resolves transportation-related issues or complaints and recommends and/or implements corrective solutions. Requests bids from transportation providers for new service based on customer and/or branch requirements. Reviews pricing and coordinates contract changes. Performs all required implementation tasks. Monitors and reports on carrier and courier service performance and tracks and reports on actual expenses to plan. Performs functions related to the Account Analysis system. Processes online banking applications. Acts as a technical operations resource on cash management products and services. Participates in special projects as required. May lead other employees performing similar duties. Performs other duties as assigned and requested. Basic Requirements: High school diploma or equivalent. Some college preferred, but not required. Three to four years of work-related experience and understanding of bank operations. Detailed knowledge of operational processes related to all cash management products and services. Operational knowledge of on-line banking and cash management systems preferred. Ability to work in a high-paced environment and perform multiple tasks simultaneously. Detail-oriented, good follow up, strong written and verbal communication skills and ability to function in a team environment. English proficiency, bilingual (Mandarin and/or Cantonese) a plus. Ability to effectively work with all staff levels. PC proficient including Excel and Word. Willingness to travel locally as needed. Please send resume and salary expectation to Human Resources, Cathay Bank 9650 Flair Drive El Monte, CA 91731 or fax resume to 626-454-1261 Upload:Upload file Cathay Bank is an equal opportunity and M/F/D/V (Minority/Female/Disabled/Veteran) employer. Mortgage Payment Problem? We may be able to help you Know More 1-800-9CATHAY (1-800-922-8429) Customer service: 6:00 a.m. - 6:00 p.m. Pacific Time, Monday through Friday. Automated information is available 24hours a day, 7 days a week.