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Assistant Operations Officer

Location: City of Industry
Region: Southern California
Position Title: Assistant Operations Officer

Job Duties:

  • Direct the operations functions of the branch.  Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals.
  • Ensure that the branch consistently complies with all Bank policies and procedures, as well as Banking regulations, and in doing so insures that the branch effectively manages the risks associated with each customer relationship.  Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management as well as appropriate units within the Bank. Ensure daily review of risk management reports.
  • Ensure sound operating conditions are maintained in the branch by utilizing the timely completion of monthly branch certifications and operational reviews.
  • Participate with the Regional Management in determining customer objectives and quality of service.  Manage measurable sales and service goals to expected levels of performance.
  • Provide guidance and assistance to branch colleagues in resolving procedural and personnel administration problems.  Provide instruction and cross-training on Bank procedures and banking regulations.  Ensure performance reviews/evaluations of the branch’s non-officer staff and Officers as assigned, are completed in a timely fashion, objectively and with proper emphasis on individual development, coaching skills, customer servicing skills and sales/referral activities.
  • Establish and manage branch service goals and cross-sales banking services to existing and potential customers in order to meet established branch sales and referral goals.
  • Ensure quality customer service.  Meet with staff on regular basis, discussing new and existing products, service productivity and client relations/satisfaction. Advise management on issues affecting customer service ensuring the timely research and resolution of problems.  Identify and recommend methods to improve effectiveness, efficiency and program(s) productivity.
  • May manage a portfolio of accounts and maintain ongoing client relationships.  Ensure quality service to existing accounts by becoming the primary resource for the bank/client relationship.  Keep clients informed of new products and services that may be suited to their needs and provide advice on portfolio management and/or enhancements.
  • May serve as Safety and/or Security Officer for the branch.
  • Interact in an effective and professional manner with all levels of Bank personnel, corporate and bank clients demonstrating commitment to quality customer service.
  • Represent the Bank by actively participating in outside civic and community affairs, business and industry-related organizations and other professional activities as appropriate. Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews.  Approve employee daily time records, work assignments, vacations, sick pay, etc.

Basic Requirements:

  • College degree a plus.
  • 3-5 years of experience in a similar capacity with management/supervisory responsibilities.
  • Comprehensive knowledge of all aspects of branch service functions.
  • Thorough knowledge of bank policies and procedures. 
  • General knowledge of complex support systems, branch efficiency and productivity and personnel policies and procedures.
  • Good management skills with emphasis on planning, organization and scheduling.
  • Excellent verbal and written communication skills.  
  • Bilingual English and Chinese (Mandarin or Cantonese) preferred.
Please send resume and salary expectation to
Human Resources, Cathay Bank
9650 Flair Drive
El Monte, CA 91731
or fax resume to 626-454-1261

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Cathay Bank is an equal opportunity and M/F/D/V (Minority/Female/Disabled/Veteran) employer.

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