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Assistant Operations Officer

Location: Alhambra
Region: Southern California
Position Title: Assistant Operations Officer

Job Duties:

  • Direct the operations functions of the branch. Support business development colleagues, and perform marketing activities as needed in efforts to achieve branch growth and profitability goals.
  • Ensure that the branch consistently complies with all Bank policies and procedures, as well as Banking regulations, and in doing so insures that the branch effectively manages the risks associated with each customer relationship. Utilize good judgment to ensure that any potential loss situation that could adversely affect the Bank is given an adequate level of visibility with senior management as well as appropriate units within the Bank. Ensure daily review of risk management reports.
  • Ensure sound operating conditions are maintained in the branch by utilizing the timely completion of monthly branch certifications and operational reviews.
  • Participate with the Regional Management in determining customer objectives and quality of service. Manage measurable sales and service goals to expected levels of performance.
  • Provide guidance and assistance to branch colleagues in resolving procedural and personnel administration problems.
  • Establish and manage branch service goals and cross sales banking services to existing and potential customers in order to meet established branch sales and referral goals.
  • Ensure quality customer service.
  • May manage a portfolio of accounts and maintains ongoing client relationships.
  • Recommend hires, transfers, terminations, salary adjustments, performance standards and reviews.
  • Represent the Bank by actively participating in outside civic and community affairs.

Basic Requirements:

  • College degree a plus.
  • Three to five years of experience in a similar capacity with management/supervisory responsibilities.
  • Comprehensive knowledge of all aspects of branch service functions.
  • Thorough knowledge of bank policies and procedures.
  • General knowledge of complex support systems, branch efficiency and productivity and personnel policies and procedures.
  • Good management skills with emphasis on planning, organization and scheduling.
  • Excellent verbal and written communication skills.
  • Bilingual English and Chinese (Mandarin or Cantonese) preferred.
Please send resume and salary expectation to
Human Resources, Cathay Bank
9650 Flair Drive
El Monte, CA 91731
or fax resume to 626-454-1261

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Cathay Bank is an equal opportunity and M/F/D/V (Minority/Female/Disabled/Veteran) employer.

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