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Online Banking

Collection and Sharing of Nonpublic Personal Information

Effective January 1, 2014

Employee Access to and use of nonpublic personal information

We restrict access to nonpublic personal information about our current or prior customers and consumers requesting products or services to those employees who need to know such information (e.g., to process transactions or provide services). Employees are required to honor our code of conduct, which includes standards to protect customer confidentiality. We maintain physical, electronic and procedural safeguards that meet and/or exceed federal standards to guard your nonpublic personal information.

Visitors to Our Website

Visitors to our website remain anonymous unless they register for a service or otherwise elect to disclose their identity to us. Although we do not collect personally identifying information about persons who simply visit our site, we do collect certain limited information about visitors, such as their IP address.

Cookies. We also may place “cookies” on a computer to track a visitor’s use of our web site. A cookie is a piece of data that is stored on your hard drive. It takes up very little space on your system and helps us to customize our site and make its navigation easier for you. We sometimes use cookies to help estimate the number of visitors to our site and to determine which areas are the most popular. Unless you register with us for a service (such as our Online Banking Service), the cookie does not provide us with any personally identifying information about you, such as your name or address. Cathay Bank will honor any "do not track" option set by you on your browser, in accordance with the requirements of California Business and Professions Code Section 22575.


Links to Other Websites

Our web site may feature links to third party web sites that offer goods, services or information. Some of these sites may appear as windows-within-windows at this site. When you click on one of these links, you will be leaving our site and will no longer be subject to our Privacy policy. We are not responsible for the information collection practices of the other web sites that you visit and urge you to review their privacy policies before you provide them with any personally identifiable information. Third party sites may collect and use information about you in a way that is different from our policy.

Services and Advertisements by Third Parties

Third parties may offer services from time to time at our web site. If you provide them with information, their use of that information will be subject to their privacy policy, if any, and will not be subject to our policy. If you accept third party goods or services advertised at our web site, the third party may be able to identify that you have a relationship with us (e.g., if the offer was only made through our site).


We feel strongly about protecting the privacy of children and teenagers. As such, we do not knowingly collect personally identifiable information from minors through our web site.


Disclosure of Nonpublic Personal Information

We do not sell nonpublic personal information to anyone. We may disclose information we collect with affiliates and nonaffiliated third parties that are acting on our behalf, or as permitted by law.

» Privacy Notice (May 2012)

Our contracts contain confidentiality agreements that obligate the nonaffiliated third parties to keep confidential any information about our customers that is provided to them and prohibit them from disclosing or using the information other than to carry out the purposes for which they receive the information.

This disclosure of our Privacy Policy applies to consumers. We reserve the right to add, delete or otherwise change the terms of this Privacy Policy from time to time by posting a notice of the change (or an amended Privacy Policy Notice) at this website. If required by law, we will send you a notice of the change. Your continued use of our website or any on-line service following notification will constitute your agreement to the revised Privacy Policy Notice. Please read our Privacy Policy Notice below; click the print icon to print the Notice to keep it for your records. 





Customer Service: 6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday.

Automated information is available 24hours a day, 7 days a week.

U.S. customers in Hong Kong can dial toll-free 3710-1400 to contact U.S. Customer Service directly.

Thanks for visiting the Cathay Bank Web Site!

You are about to leave the web site of Cathay Bank and enter into a site that is not controlled by us.

Cathay Bank does not endorse, sponsor or guarantee the information, content, presentation, accuracy or recommendations provided by the site. In addition, Cathay Bank is not responsible for the privacy practices or security of the site. You are encouraged to review the privacy policy of the Web Site before providing any personal information.

If you have any complaints regarding the site, or the service(s) offered, please contact us at:

Cathay Bank

Compliance Department

9650 Flair Drive EL-5-C

El Monte, CA 91731.

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Please do not include sensitive information such as account numbers or non-public personal information such as Social Security or Tax Identification numbers in any e-mail sent to us via this link.