While we are in uncharted waters with the novel coronavirus COVID-19, your health and well-being remain our top priority. We are continuously monitoring the situation to ensure we are able to quickly respond to any updates from the Centers for Disease Control and Prevention (CDC) regarding this rapidly evolving pandemic.
Currently there is no disruption to our banking services. We are committed to ensuring your safety when you visit any of our branch locations and are taking the following steps:
Our relationship bankers remain readily available to you via telephone and email. In addition, our customer service representatives are available to answer your questions:
Monday – Friday, at 800-922-8429, as follows:
U.S. customers in Hong Kong can dial 3710-1400 toll-free to contact U.S. customer service directly — and automated customer service information is available anytime 24/7.
The most important step you can take is to be informed, to be able to protect yourself and your family. We suggest visiting the CDC website — CDC.gov — for updates.
From a banking perspective, if you have enrolled in online banking, you can access and manage your accounts from your mobile device, tablet or computer — checking balances, transferring funds, making deposits and more without visiting a branch. If you have not yet enrolled, you can click here to register for personal online banking or call our customer service for assistance.
You may also choose to use one of our ATMs or surcharge-free ATMs within the PULSE Select®/Money Pass® network. Click here for ATM locations.
We remain focused on supporting you and your loved ones during this uncertain time. We will do all we can as a bank to ensure your continued safety — and we are here for you if you have questions or concerns.
Please do not include sensitive information such as account numbers or other personal information such as Social Security or Tax Identification numbers, driver’s license numbers, etc. in any email sent to us via this link.