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Online Banking

Get in touch

FOR CREDIT DISPUTES OR QUESTIONS ON YOUR LOAN, PLEASE SEND A WRITTEN REQUEST TO:

Cathay Bank
Loan Servicing Department EL-3-A
9650 Flair Drive, El Monte, CA 91731

 


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For your protection, do not include account specific or non-public information such as Tax ID or Social Security number in your message to us.

Loan Payments

THERE ARE 3 CONVENIENT WAYS TO MAKE YOUR LOAN PAYMENT:

Mail to: Cathay Bank
Attn: Loan Servicing Department
9650 Flair Drive
El Monte, CA 91731

-or-

Mail to: Cathay Bank
PO Box 80426
City of Industry, CA 91716-8426

-or-

Visit your local branch.

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1-800-9CATHAY

(1-800-922-8429)

Customer service: 6:00 a.m. - 6:00 p.m. Pacific Time, Monday through Friday.

Automated information is available 24hours a day, 7 days a week.

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If you have any complaints regarding the site, or the service(s) offered, please contact us at:

Cathay Bank

Compliance Department

9650 Flair Drive EL-5-C

El Monte, CA 91731.

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Please do not include sensitive information such as account numbers or non-public personal information such as Social Security or Tax Identification numbers in any e-mail sent to us via this link.