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Online Banking

Mobile Web Banking1

Mobile Web Banking makes it easy to manage your accounts. Whether you are at work, at school, traveling, or out shopping, you can easily:

  • View account balances and transaction history
  • Transfer funds between your Cathay Bank accounts
  • Pay bills
It's Safe and Secure: How it Works:
Mobile Web Banking is secure and has been designed to offer the same level of security currently available through our Internet banking sites. Some specific security features include:

  • 128 bit encryption – this means that neither the wireless carrier nor anyone else is able to infringe on consumers' wireless signal or will be able to decipher any information sent to the phone.
  • Secure login information is not stored on the device –if consumers lose their phone, they do not have to worry about deactivating their phone with the financial institution.
  • Automatic inactivity logout - if the mobile application is inactive for 5 minutes, it will time out and require consumers to log back in.
  • Exact same account lockout procedures as Cathay Online Banking – after the financial institution determines the number of incorrect login attempts, consumers will have to reset their password.
  • Added security with Advanced Login Authentication –The first time a device is used to access mobile banking, the Out-of-Wallet process challenges customers to provide response information that will prove the identity and validity of the customer.
  • Account masking – account numbers in mobile banking are truncated to only display the last 4 digits.

Frequently Asked Questions

Terms and Conditions
 
  • Step 1 - Sign up for Cathay Online Banking. Mobile Web Banking is an extension of Cathay Online Banking. Upon completion of the Cathay Online Banking enrollment process, you are ready to enjoy the convenience of banking at home and on the go.

  • Step 2 - Start managing your accounts on your mobile phone. To access Mobile Web Banking, just type www.cathaybank.com in the browser on your mobile device. When prompted, enter the same user ID and password provided for Cathay Online Banking.

 

1 Some of the features available in Cathay Online Banking may not be available in Mobile Web Banking.

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1-800-9CATHAY

(1-800-922-8429)

Consumer Customer Service
6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday.

Business Customer Service
6:00 a.m. - 6:00 p.m. Pacific Time, Monday through Friday.

Automated information is available 24 hours a day, 7 days a week.

U.S. customers in Hong Kong can dial toll-free 3710-1400 to contact U.S. Customer Service directly.


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Cathay Bank

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