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Online Banking

Cathay Online Bank & Business Online Banking

Cathay Bank is committed to making our Online Banking experience safe and secure via our security infrastructure. You can be confident that access to your accounts is private and secure. You play a role in security while Cathay Bank works to protect your banking privacy, you also play a role in protecting your accounts. It is important to verify that only authorized persons log into Online Banking. This is achieved by verifying your password. When you submit your password, it is compared with the password we have stored in our secure data center. We allow you to enter your password incorrectly a limited number of times; too many incorrect passwords will result in the locking of your Online Banking login account until you call us to reset the password of the account. We monitor and record "bad-login" attempts to detect any suspicious activity (i.e. someone trying to guess your password).

You play a crucial role in preventing others from logging on to your account. Never use easy-to-guess passwords. Examples:

 
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Birth Dates
 
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First Names
 
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Addresses
 
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Phone Numbers
 
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Social Security Numbers

Never reveal your password to another person, including a Cathay Bank employee. You should periodically change your password in the User Option screen of Online Banking.

  » Online Banking and Security Tips
  » Online Banking Checklist
  » Encryption

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1-800-9CATHAY

(1-800-922-8429)

Customer service: 6:00 a.m. - 6:00 p.m. Pacific Time, Monday through Friday.

Automated information is available 24hours a day, 7 days a week.

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Cathay Bank does not endorse, sponsor or guarantee the information, content, presentation, accuracy or recommendations provided by the site. In addition, Cathay Bank is not responsible for the privacy practices or security of the site. You are encouraged to review the privacy policy of the Web Site before providing any personal information.

If you have any complaints regarding the site, or the service(s) offered, please contact us at:

Cathay Bank

Compliance Department

9650 Flair Drive EL-5-C

El Monte, CA 91731.

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Please do not include sensitive information such as account numbers or non-public personal information such as Social Security or Tax Identification numbers in any e-mail sent to us via this link.