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Online Banking

Active Phishing – Payment Notification XXXXXX  (April 2014)

An email is circulating on the internet appearing to come from a Cathay Bank employee.   The email is regarding a payment notification and a potential court claim for inaction.

What the Bank is doing to protect our customers:

The Bank has identified this as a phishing attempt and is not generated from Cathay Bank.

Here are some quick tips to help protect you from the phishing attempt:

  • Do not open attachments or click on links in emails you are not sure about.  If you are unsure contact the sender directly.
  • It is never safe to open attachments or click links within emails you are not expecting or appear wrong.
  • Stay alert to attempts at collecting your personal information and do not share your credentials with anyone.  Cathay Bank employees will never ask for your password.

     
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1-800-9CATHAY

(1-800-922-8429)

Customer Service: 6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday.

Automated information is available 24 hours a day, 7 days a week.

U.S. customers in Hong Kong can dial toll-free 3710-1400 to contact U.S. Customer Service directly.

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Cathay Bank does not endorse, sponsor or guarantee the information, content, presentation, accuracy or recommendations provided by the site. In addition, Cathay Bank is not responsible for the privacy practices or security of the site. You are encouraged to review the privacy policy of the Web Site before providing any personal information.

If you have any complaints regarding the site, or the service(s) offered, please contact us at:

Cathay Bank

Compliance Department

9650 Flair Drive EL-5-C

El Monte, CA 91731.

E-mail communication is not secure

Please do not include sensitive information such as account numbers or non-public personal information such as Social Security or Tax Identification numbers in any e-mail sent to us via this link.