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Online Banking

Heart Bleed Exploit/Bug

The “Heartbleed” software flaw that was found in Open SSL, a technology that provides encryption for most servers on the public internet, has recently triggered alarm around the world.
 
What the Bank is doing to protect our customers
 
The Bank’s Consumer e-Banking and Business e-Banking  services do not use Open SSL and are not affected by the flaw. 
 
Here are some quick tips to help protect you from the flaw.
 
 
Don’t Login From Vulnerable Places:
It’s never safe to log into your personal accounts while using a public Wi-Fi service. Try not to log into your social accounts, emails, and more importantly your bank accounts from public Wi-Fi installations.
 
Change Your Passwords:
Changing your email, social networks and banking password is a small measure that could save you from a major security issue.
 
Clear Browsing History and Cookies:
You may want to clear all your browsing history, session keys and session cookies. Try not to opt for “save my password” option on your browser.

Check Your Bank Statement:
Check your bank and credit card statements frequently so you can address a security breach as early as possible. Do not share your bank account details, username and password with anyone else via email or direct message.
 
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1-800-9CATHAY

(1-800-922-8429)

Customer Service: 6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday.

Automated information is available 24 hours a day, 7 days a week.

U.S. customers in Hong Kong can dial toll-free 3710-1400 to contact U.S. Customer Service directly.

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