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Online Banking

FOR CREDIT DISPUTES OR QUESTIONS ON YOUR LOAN, PLEASE SEND A WRITTEN REQUEST TO:

Cathay Bank
Loan Servicing Department RS-16
9650 Flair Drive, El Monte, CA 91731

 

DISSATISFIED WITH OUR PRODUCTS OR SERVICE? LET US KNOW AND WE WILL FOLLOW UP. Click here
 

Voice of the Customer Program

We value all customers’ feedback. We would like to invite you to take part in Cathay Bank’s Voice of the Customer Program that gives us your feedback on our services at the branch or call centers. If you are interested in participating, please Click here for more information and sign up.
 

General Inquiries


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For your protection, do not include account specific or non-public information such as Tax ID or Social Security number in your message to us.

Loan Payments

THERE ARE 3 CONVENIENT WAYS TO MAKE YOUR LOAN PAYMENT:

Mail to: Cathay Bank
Attn: Loan Servicing Department
9650 Flair Drive
El Monte, CA 91731

-or-

Mail to: Cathay Bank
PO Box 80426
City of Industry, CA 91716-8426

-or-

Visit your local branch.

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1-800-9CATHAY

(1-800-922-8429)

Consumer Customer Service
6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday.

Business Customer Service
6:00 a.m. - 6:00 p.m. Pacific Time, Monday through Friday.

Automated information is available 24 hours a day, 7 days a week.

U.S. customers in Hong Kong can dial toll-free 3710-1400 to contact U.S. Customer Service directly.


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If you have any complaints regarding the site, or the service(s) offered, please contact us at:

Cathay Bank

Compliance Department

9650 Flair Drive EL-5-C

El Monte, CA 91731.

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