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FOR CREDIT DISPUTES OR QUESTIONS ON YOUR LOAN, PLEASE SEND A WRITTEN REQUEST TO:

Cathay Bank
Loan Servicing Department RS-16
9650 Flair Drive, El Monte, CA 91731

 

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General Inquiries


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Loan Payments

THERE ARE 3 CONVENIENT WAYS TO MAKE YOUR LOAN PAYMENT:

Mail to: Cathay Bank
Attn: Loan Servicing Department
9650 Flair Drive
El Monte, CA 91731

-or-

Mail to: Cathay Bank
PO Box 80426
City of Industry, CA 91716-8426

-or-

Visit your local branch.

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1-800-9CATHAY

(1-800-922-8429)

Customer Service: 6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday.

Automated information is available 24hours a day, 7 days a week.

U.S. customers in Hong Kong can dial toll-free 3710-1400 to contact U.S. Customer Service directly.

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If you have any complaints regarding the site, or the service(s) offered, please contact us at:

Cathay Bank

Compliance Department

9650 Flair Drive EL-5-C

El Monte, CA 91731.

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