At Cathay Bank, we strive to provide our customers with the highest quality of customer service. If you had a less than positive experience with us, we want to hear from you.
Please complete the information below to advise us of your issue/concern. When you are finished, click on the “Submit” button at the bottom of the page to send your complaint to us.
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By providing your telephone number and/or email address, you give us permission to contact you by telephone or email to obtain any additional information we need to respond to your complaint. We will not share this information or use it for marketing or other purposes.:
Your Complaint is about:*
Please provide specific information so we may research and respond to your complaint. If we need more information, we will contact you at the email address or telephone number you provided above.:
Do not include account numbers or personal information about you (such as your Social Security Number), as this email is not secure.: