Cathay Bank has made it safe and secure to manage your bank account from almost anywhere, anytime on your mobile devices with the Cathay Bank Banking Mobile App for iPhone®, iPad® and Android™ devices. Sign up for Cathay Online Banking today to get started and get full access to mobile banking services.
Deposit checks 24 hours a day
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Make transfers between your eligible accounts with us
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Simply scan the QR code below or search for "Cathay Bank" in the App Store or Google Play™ to download the application:
Cathay Bank Mobile Banking App is currently only available on iPhone®, iPad® and Android™ devices.
Mobile check deposit feature is subject to eligibility requirements. Mobile check deposits are subject to verification, and are not available for immediate withdrawal. Deposit limits and other restrictions apply.
Android™ and Google Play™ are trademarks of Google, Inc. Apple, the Apple logo, iPad®, and iPhone® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Customers who have a Personal Checking, Student Advantage Checking, Simple Checking, Convenience Checking, Basic Checking, Cathay ValuePlus checking, Personal Statement Savings, or Personal Money Market account are eligible for Mobile Check Deposit. Passbook Savings and new accounts opened less than 30 days are not eligible.
In most cases, eligible accounts will automatically be signed up for Mobile Check Deposit. If you have an eligible account that has not been enabled, please call Customer Care Center at 800-922-8429 from 6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday for assistance.
Most domestic checks can be processed through Mobile Check Deposit. We are unable to accept Cashier’s Checks, Money Orders, Traveler’s Cheques, Foreign Items, Savings Bonds, or Third Party Checks through Mobile Check Deposit.
Yes. Deposits are limited to:
Any items presented in excess of the limits will be returned at our discretion.
Yes. During the deposit process, you will be required to photograph the front and back of your check.
You should sign your check with the following endorsement:
Deposits are processed Monday through Friday until 7:00 pm Pacific Time. When your deposit is processed, you will receive a second e-mail notification on the status of your deposit. This e-mail will indicate if the deposit was approved or declined for processing. If declined, a reason will be provided.
Deposits can be made with Mobile Check Deposit at any time. If your deposit is made before our daily cutoff time of 7:00 p.m. Pacific Time, Monday through Friday and approved, your deposit is processed on the same business day and funds from the deposit will generally be available for withdrawal by the second business day after the day of the deposit. Deposits made after 7:00 pm Pacific Time, on a Saturday or Sunday or on a holiday, will be processed the next business day.
Approved deposits will show in your balance the next business day if you deposit before our daily cutoff time of 7:00 p.m. Pacific Time, Monday through Friday. Deposits will generally be available for use the second business day after deposit. If the Bank will delay availability of funds for a longer period, you will receive notice indicating when the funds will be available to you.
You may only submit one check per deposit. However, you may have multiple checks in the same session, up to the daily limit of 5 items.
You have the option to retake photographs of the check before submitting or you may cancel the deposit. We may also decline your deposit if we are unable to clearly view your submission. If you are unable to photograph a clear image, please take the check to your nearest Cathay Bank branch for deposit.
No, you should keep the original check for at least 14 days to ensure it posts to your account. Please validate your deposit is correctly posted during that period. After 14 days or more, you may securely destroy the check. Do not VOID the check after submittal in the event the deposit is not approved and needs to be re-submitted.
No, Mobile Check Deposit functionality cannot be used to initially fund a new account. Please also refer to “Who is eligible for Mobile Check Deposit?”
If you entered the wrong amount for the deposit, we may adjust your deposit for a nominal difference. If we make an adjustment to your deposit you will receive a notification with the detail of the adjustment. However, the Bank may also decline your deposit. If you have received a decline notice you may attempt to resubmit the deposit with the correct amount.
If the same deposit is submitted twice, it will be identified and stopped by our processing. Should this occur, you will receive a declined deposit notification for the duplicate deposit received through Mobile Check Deposit.
No, you may not re-deposit the check with Mobile Check Deposit. Please take the check to your nearest Cathay Bank branch for assistance.
For additional assistance, please call Customer Care Center at 800-922-8429 from 6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday.
Your mobile device must be running the following and have a back facing camera:
Your mobile device must have an appropriate data plan that allows the transmission of data over the internet. Data rates may apply from your wireless carrier.
Please log into the app and check the email address you have input to receive messages. If this is correct, check to see if the notification e-mails are in your junk email folder. If you’ve completed both steps and still cannot find the source please call Customer Care Center at 800-922-8429 from 6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday for further assistance.
The processing from device to the Bank and back is not controlled by the Bank. This is dependent upon your device, carrier and device memory of your current connection.
Please do not include sensitive information such as account numbers or other personal information such as Social Security or Tax Identification numbers, driver’s license numbers, etc. in any email sent to us via this link.