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Servicing Resources

Mortgage/Home Equity Line servicing resources

Request mortgage loan account information & loan error resolution

If you wish to request information about your Mortgage/Home Equity Line, or if you believe there is an error on the Loan Statement or in the servicing of your mortgage loan account, you must send a written notice to us at: Cathay Bank, Loan Servicing Department, M/C RS-16, 9650 Flair Drive, El Monte, CA 91731


Insurance Loss Notice Instructions

If you experienced damage to your property, Cathay Bank is committed to processing your insurance claim as quickly as possible. Please refer to our Guide for Submitting Insurance Loss Claim Check.

You can also reach out to us by calling our Customer Service Center at 800-922-8429 Option 2-4-4.

Cathay Bank

Email communication is not secure

Please do not include sensitive information such as account numbers or other personal information such as Social Security or Tax Identification numbers, driver’s license numbers, etc. in any email sent to us via this link.

Have a question?

Our experienced Mortgage Loan Originators are happy to assist you with all your Mortgage and Equity needs.