Mortgage and Home Equity Line Servicing Resources
Request Mortgage Loan Account Information and Loan Error Resolution
If you wish to request information about your Mortgage/Home Equity Line, or if you believe there is an error on the Loan Statement or in the servicing of your mortgage loan account, you must send a written notice
to us at:
Loan Servicing Department, M/C RS-16
9650 Flair Drive, El Monte, CA 91731
Insurance Loss Notice Instructions
If you experienced damage to your property, Cathay Bank is committed to processing your insurance claim as quickly as possible. Please refer to our Guide for Submitting Insurance Loss Claim Check.
You can also reach out to us by calling our Customer Service Center at 1-800-9CATHAY (1-800-922-8429) Option 1-4-4.