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Cathay bank

Online Banking

Mortgage and Home Equity Line Servicing Resources


Request Mortgage Loan Account Information and Loan Error Resolution

If you wish to request information about your Mortgage/Home Equity Line, or if you believe there is an error on the Loan Statement or in the servicing of your mortgage loan account, you must send a written notice
to us at:


Cathay Bank
Loan Servicing Department, M/C RS-16
9650 Flair Drive, El Monte, CA 91731


Insurance Loss Notice Instructions

If you experienced damage to your property, Cathay Bank is committed to processing your insurance claim as quickly as possible. Please refer to our Guide for Submitting Insurance Loss Claim Check.

You can also reach out to us by calling our Customer Service Center at 1-800-9CATHAY (1-800-922-8429) Option 1-4-4.


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1-800-9CATHAY

(1-800-922-8429)

Consumer Customer Service
6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday.
 

Business Customer Service

6:00 a.m. - 6:00 p.m. Pacific Time, Monday through Friday.

Automated information is available 24 hours a day, 7 days a week.

U.S. customers in Hong Kong can dial toll-free 3710-1400 to contact U.S. Customer Service directly.


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Cathay Bank

Compliance Department

9650 Flair Drive EL-5-C

El Monte, CA 91731.

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