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Cathay bank

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System Integration to take place April 20, 2018 – April 23, 2018

As we have previously communicated to you, we are working towards an integration of the Far East National Bank (FENB) system to the Cathay Bank system. This integration will be completed between Friday, April 20, 2018 and Sunday April 22, 2018.

Beginning Monday, April 23, 2018, system integration will be complete. Cathay Bank customers and former FENB customers can then visit any Cathay Bank branch to complete their transactions.

IMPORTANT NOTICE TO FENB CUSTOMERS CONCERNING ACCESS TO YOUR ACCOUNTS
April 20 – April 23, 2018


Early closure of former FENB branches Friday, April 20, 2018 — All former FENB branches will close at 2:00 p.m. (PT) on Friday, April 20, 2018 and will remain closed on Saturday, April 21, 2018 to complete the system conversion. This includes designated teller stations at select Cathay Bank branches. Please plan to complete your banking transactions prior to 2:00 p.m. on April 20.

Conversion weekend limits on FENB ATM and debit cards — After 2:00 pm (PT) on April 20, 2018 through April 22, 2018, your daily limit for ATM withdrawals or POS purchases on your FENB card will be limited to a combined total of $400. You will not be able to make an ATM inquiry to obtain your account balance during this time. If you will need to withdraw cash for the weekend, plan to visit the ATM before 2:00 p.m. on April 20.

Will my FENB account numbers change?

There will be no changes to your deposit account number(s). You can continue to use the same deposit account number(s) for all your transactions.

Your loan account number will change. If you have a loan with FENB, a letter was sent to you on March 22 advising you of your new Cathay Bank loan number, new instructions for mailing in payments, and other changes affecting your loan. If you have any questions regarding these changes, please contact our Customer Service Call Center at 1-800-9CATHAY (1-800-922-8429) between the hours of 6:00 a.m. and 7:30 p.m. PST.

Will there be any changes to my FENB account (fees, balance requirements, etc.)?

Cathay Bank has completed an extensive review of the deposit account types offered by FENB and will convert your account to the Cathay Bank account that most closely compares to the account you have now. However, you will most likely see some changes. For more details, please review our Account Conversion Chart and Disclosure.

What happens with my FENB ATM Card or Debit Card?

If you have a FENB ATM or debit card that has been used within the last 12 months, you will receive a Cathay Bank ATM or debit card by the week of April 16, 2018. Your new ATM or debit card will have the same PIN as your old FENB ATM or debit card. Your Cathay Bank ATM or debit card may be activated and used starting April 23, 2018, by either performing a PIN transaction at an ATM or POS terminal or calling the number provided on the label on your card from the telephone number on file with Cathay Bank. A Debit and ATM Card Agreement with information about card services, transactions, security, fees, and other information will be included in the mailing. Please be sure to read and review the information provided when you receive your new card.

Where can FENB customers get more information?

An information packet was mailed to all former FENB customers as of March 23, 2018. Be sure to review your mail for an “Important Account Information” envelope from Cathay Bank.

The information packet includes a comprehensive letter and the Account Conversion Chart and Disclosure mentioned above. Please review this information carefully, as it outlines changes affecting monthly service charges, minimum balance requirements, eBanking/Mobile Banking service, funds availability, overdrafts, and other important information for you.

The information packet also includes Cathay Bank’s Consumer Account Fee Schedule, Business Account Fee Schedule, Analysis Fee Schedule, Safe Deposit Box Fee Schedule, and Deposit Account Rate Chart. A copy of Cathay Bank’s Deposit Account Agreement booklet outlining additional terms, conditions, and policies that may affect your accounts with Cathay Bank was also included in the mailing packet. Copies of the booklet are available at your Branch.

If you have any questions regarding these changes, please contact our Customer Service Call Center at 1-800-9CATHAY (1-800-922-8429) between the hours of 6:00 a.m. and 7:30 p.m. PST.

Will Cathay Bank customers be impacted by the system integration?

No. Our Branches will be open regular hours, and ATMs will be available. Beginning April 23, 2018, Cathay Bank customers will be able to complete transactions at any Cathay Bank branch, including former FENB branch locations.

Who can I call if I have questions?

FENB customers can continue to contact FENB Customer Support at 1-866-336-2872 until April 20, 2018 . Starting April 23, FENB customers can call Cathay Bank Customer Service at 1-800-9CATHAY (1-800-922-8429). Staff are available to assist you Monday through Friday (excluding holidays) from 6 a.m. – 7:30 p.m. PT (consumer accounts) and from 6 a.m. – 6 p.m. PT (business accounts).

Cathay Bank customers can call Customer Service at 1-800-9CATHAY (1-800-922-8429) Monday through Friday (excluding holidays) from 6 a.m. – 7:30 p.m. PT (consumer accounts) and from 6 a.m. – 6 p.m. PT (business accounts).


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1-800-9CATHAY

(1-800-922-8429)

Consumer Customer Service
6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday.
 

Business Customer Service

6:00 a.m. - 6:00 p.m. Pacific Time, Monday through Friday.

Automated information is available 24 hours a day, 7 days a week.

U.S. customers in Hong Kong can dial toll-free 3710-1400 to contact U.S. Customer Service directly.


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