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Far East National Bank is now Cathay Bank

Effective October 27, 2017, Far East National Bank (FENB) merged with Cathay Bank. We are working towards an integration of the FENB system to the Cathay Bank system, which will be completed during the month of April, 2018.

What is happening now for FENB customers?

There are some branch closures that may affect you:


• The Alhambra East Branch (formerly FENB Alhambra Branch) at 105 East Valley Blvd. in Alhambra closes on January 26, 2018 and consolidates into Cathay Bank’s Valley Stoneman Branch located at 43 East Valley Blvd in Alhambra.

 

• The Chinatown Bernard Branch (formerly FENB Los Angeles Branch) located at 977 North Broadway in Los Angeles closes on February 9, 2018 and consolidates into the Cathay Bank Los Angeles Chinatown Branch located at 777 North Broadway in Los Angeles.


Customers of the Alhambra East and Chinatown Bernard Branches have received communications related to these closures. Designated teller windows will be made available at Cathay Bank’s Valley Stoneman Branch and Los Angeles Chinatown Branch to handle FENB customer transactions for customers affected by the closures.


All remaining former FENB branches continue to operate as usual. Branch hours have not changed. You will see the same friendly, dedicated staff at the former FENB branches. Only the name has been changed to Cathay Bank.

 

Can a FENB customer conduct transactions at a Cathay Bank branch?

Not at this time. Continue to conduct your banking transactions as usual at former FENB locations. Your deposit accounts, loans, ATM cards, online banking and your other important services will continue as normal during the integration timeline. You will receive notification as to when you will be able to conduct transactions at any Cathay Bank branch.

What does this mean for Cathay Bank customers?

The merger and system integration process will not affect Cathay Bank customers.

Can a Cathay Bank customer conduct transactions at a former FENB Branch?

No. Until system integration is complete, Cathay Bank customers can only conduct transactions affecting their Cathay Bank accounts at a Cathay Bank branch.

What if I have accounts at both FENB and Cathay Bank?

If you maintain an account at a branch that was formerly FENB, you will need to visit a former FENB branch to conduct any transactions affecting that account. Similarly, if you maintain an account at Cathay Bank, you will need to visit a Cathay Bank branch to conduct transactions affecting that account.

Will we get more information?

Customers will receive notification as to when the system integration is complete and you will be able to conduct transactions at any Cathay Bank branch. Additionally, former FENB customers will receive timely notifications and information of any changes to the accounts and services you had with FENB.


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1-800-9CATHAY

(1-800-922-8429)

Consumer Customer Service
6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday.
 

Business Customer Service

6:00 a.m. - 6:00 p.m. Pacific Time, Monday through Friday.

Automated information is available 24 hours a day, 7 days a week.

U.S. customers in Hong Kong can dial toll-free 3710-1400 to contact U.S. Customer Service directly.


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