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Cathay bank


Online Banking

ATM / Debit/ Credit Cards

Report lost or stolen cards and checks immediately.

Review account statements carefully. By regularly checking your balances and other account activity, you can more quickly detect and stop fraudulent activity. With Cathay Online Banking and Cathay Business Online Banking, you can monitor your account activity online any-time and as often as you like.

Never use your Social Security number as your username to sign on to your online accounts. Cathay Bank Online Banking requires that you select your own unique, personal username to sign. This helps reduce the possibility of identity theft and/or fraudulent activity.

Ask about suspicious activity. Contact Cathay Bank or your credit card provider if you have questionable activity on your account.

Cancel and cut up unused or expired credit, ATM, debit cards, etc. If you have an open account that you no longer use, call the creditor to cancel it and cut up the card before throwing it out. Follow the same procedure for unused or expired cards of all types.

Keep your ATM password secure. Do not use obvious or easily obtainable information (such as your birth date) for your password. Never share your password and avoid writing it down.

Be aware of your surroundings and exercise caution when using an ATM. Refer to Cathay Bank’s ATM Security Tips for more information.

Limit personal information on checks. Do not have your driver’s license number or Social Security number printed on your checks.

Do not use your full name on checks. Use the initial for your first and middle name.

Store new and cancelled checks and statements securely. Store new and cancelled checks and statements in a secure location such as a home safe.

Use tamper-resistant checks. Cathay Bank checks include many safety features to deter alterations.




Consumer Customer Service
6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday.

Business Customer Service

6:00 a.m. - 6:00 p.m. Pacific Time, Monday through Friday.

Automated information is available 24 hours a day, 7 days a week.

U.S. customers in Hong Kong can dial toll-free 3710-1400 to contact U.S. Customer Service directly.

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Cathay Bank

Compliance Department

9650 Flair Drive EL-5-C

El Monte, CA 91731.

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