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Cathay bank


Online Banking

How Cathay Bank Protects Your Information

Cathay Bank recognizes the importance of protecting the privacy of our customers’ personal financial information. Our goal is to maintain the trust and confidence of our customers when handling their personal information, as well as that of our prior customers, and other individual consumers who obtain or request a financial product or service from us. We only collect and use the information we need to deliver the high level of customer service you have come to expect, including informing you about products, services and other opportunities that may be of benefit to you.

Please click here to be taken to our Privacy Policy Page


Keeping the Internet Safe

 Cathay Bank reviews and approves the use of different browsers to ensure that they meet the bank's strict security standards. In addition to browser requirements, passwords and other safety features, Cathay Bank uses other methods to help ensure that your banking experience on the Internet is safe and secure. We have a precise authentication process to ensure that when you request information on your account, only you receive the information. Cathay Bank's systems are protected by what's called a "firewall," allowing entry only to those who are authorized. For digital identity verification, we have a Cathay Bank digital server certificate by VeriSign that your browser uses each time you sign on to verify that indeed you are connected to Cathay Bank. Cathay Bank will never request confidential information from customers via email or pop-up windows.





Consumer Customer Service
6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday.

Business Customer Service

6:00 a.m. - 6:00 p.m. Pacific Time, Monday through Friday.

Automated information is available 24 hours a day, 7 days a week.

U.S. customers in Hong Kong can dial toll-free 3710-1400 to contact U.S. Customer Service directly.

Thanks for visiting the Cathay Bank Web Site!

You are about to leave the web site of Cathay Bank and enter into a site that is not controlled by us.

Cathay Bank does not endorse, sponsor or guarantee the information, content, presentation, accuracy or recommendations provided by the site. In addition, Cathay Bank is not responsible for the privacy practices or security of the site. You are encouraged to review the privacy policy of the Web Site before providing any personal information.

If you have any complaints regarding the site, or the service(s) offered, please contact us at:

Cathay Bank

Compliance Department

9650 Flair Drive EL-5-C

El Monte, CA 91731.

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E-mail communication is not secure

Please do not include sensitive information such as account numbers or non-public personal information such as Social Security or Tax Identification numbers in any e-mail sent to us via this link.