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Cathay bank

Online Banking

ALERT: Fraudulent Cathay Bank Websites

Cathay Bank has been made aware that fraudsters are establishing websites that attempt to mimic Cathay Bank's website to send emails that appear to be from Cathay Bank. Two of these websites are cathaybanks.com and cathayonline.com. There may be others that have not yet been reported to us. The persons running the websites are attempting to obtain customer account information or seeking funds from the recipients. Individuals who receive emails and are suspicious should delete the emails and not respond. An example of an email is shown below.

寄件者: CATHAY BANK USA <customercare@cathaybanks.com>
Date: 2019年7月3日週三 08:45
Subject: **** REQUIRED PROOF OF SHIPMENT RECEIPT AND TRACKING NUMBER ****

phoneIcon

1-800-9CATHAY

1-800-922-8429

Consumer Customer Service
6:00 a.m. - 7:30 p.m. Pacific Time, Monday through Friday.
 

Business Customer Service

6:00 a.m. - 6:00 p.m. Pacific Time, Monday through Friday.

Automated information is available 24 hours a day, 7 days a week.

U.S. customers in Hong Kong can dial toll-free 3710-1400 to contact U.S. Customer Service directly.


Thanks for visiting the Cathay Bank Web Site!

You are about to leave the web site of Cathay Bank and enter into a site that is not controlled by us.

Cathay Bank does not endorse, sponsor or guarantee the information, content, presentation, accuracy or recommendations provided by the site. In addition, Cathay Bank is not responsible for the privacy practices or security of the site. You are encouraged to review the privacy policy of the Web Site before providing any personal information.

If you have any complaints regarding the site, or the service(s) offered, please contact us at:

Cathay Bank

Compliance Department

777 North Broadway 1-0-A,

Los Angeles, CA 90012.

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E-mail communication is not secure

Please do not include sensitive information such as account numbers or non-public personal information such as Social Security or Tax Identification numbers in any e-mail sent to us via this link.

To apply online, please use a desktop or laptop computer.