Suspicious e-mails
Be cautious of suspicious e-mails and review any e-mail requesting your account information and/or password, particularly if the e-mail states that the information is needed to “award a prize” or “verify a statement.” Avoid opening any suspicious e-mails. If you have opened any suspicious email, do not open any attachments or links it may contain, and delete it. Never respond to e-mails, open attachments or click on links from suspicious or unknown senders.
What do fraudulent e-mails usually contain?
- Ask you for personal information. Fraudulent e-mails often claim that your information or account has been compromised and ask you to confirm the authenticity of your transactions.
- Appear to come from a legitimate source. While some e-mails are easily identified as fraudulent, others may appear to come from a legitimate address and a trusted website. Never rely on the name or address in the "From" field, as this is easily altered.
- Prizes. Some fraudulent e-mails promise a prize or gift certificate if you complete a survey that may ask for your personal information. It is best to not give your personal information. If you decide to provide any information, always confirm that the prize or gift certificate is being issued from a well-known company.
- Link to fraudulent websites. Fraudulent e-mails may direct you to counterfeit websites carefully designed to look legitimate, but which actually collect personal information for fraudulent use.
- QR code image. Some fraudulent e-mails might contain an unexpected or not requested QR code that if opened, would direct your browser to a fraudulent website.
- Contain computer viruses. Fraudulent e-mails may include attachments that contain computer viruses.
- Contain fraudulent phone numbers. Fraudulent e-mails often contain telephone numbers that are tied to the fraudsters. You should never call a number featured on an e-mail you suspect is fraudulent.
What should you do if you are suspicious of an e-mail with the Cathay Bank logo?
It is fairly common and easy for criminals to steal company logos and generate fake business e-mails, coercing the victims to disclose their online credentials. If you believe you have just received such a suspicious e-mail, you can call us at our customer service number 800-922-8429 to confirm before responding.
How do you tell if an e-mail from Cathay Bank is legitimate?
Cathay Bank may send promotional product information to our customers via e-mail occasionally but we do not request non-public information from customers via e-mail or pop-up windows.
If you encounter a suspicious e-mail, website or unsolicited pop-up window that claims affiliation with Cathay Bank, please report it to us immediately at 800-922-8429. You may also forward the information to us at [email protected].
You do not have an account with Cathay Bank, but you are getting e-mails about your Cathay Bank accounts. Why does this happen?
If you do not have a banking relationship with us, we will not inquire about your personal or confidential information via e-mail or pop-up windows. You should consider the intent of such e-mail as an attempt to collect your personal or confidential information to conduct identity theft.
If you encounter a suspicious e-mail, website or unsolicited pop-up window that claims affiliation with Cathay Bank, please report it to us immediately at 800-922-8429. You may also forward the information to us at [email protected].
