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Privacy Policy

Effective Date: August 27, 2026

 

Table of Contents:

  1. Sources of Personal Information
  2. Personal Information We Collect
  3. How We Use Personal Information
  4. How We Disclose Personal Information
  5. Cookies And Other Tracking Technologies
  6. How Long We Retain Personal Information
  7. Security and Protection of Personal Information
  8. External Websites
  9. Children and Minors
  10. Your Choices
  11. Changes
  12. Contact Us

 

This Privacy Policy (this “Policy”) describes how Cathay Foundation (“Cathay,” “we,” “our,” or “us”) collects, uses, and discloses personal information that Cathay obtains through our website, www.cathaybank.com/cathay-foundation (the “Site”).

As used in this Policy, the term “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include information that is publicly available, de-identified, aggregated, anonymized, or otherwise exempted by law.

 

1. Sources of Personal Information

We may collect personal information from a variety of sources, such as:

  • Directly from you through your interactions with and use of our Site, including when you communicate with us.
  • Automatically through our Site, including through automated technologies and online browser tools, such as cookies, pixel tags, and other technologies.
  • From service providers, business partners, or other third parties, including advertising networks, data analytics providers, and financial practitioners.

We may combine information we obtain from another party with information we already have, and we may combine information that we have collected offline with information we collect online.

 

2. Personal Information We Collect

The specific pieces of personal information that Cathay collects, uses, and discloses depends on your interactions with us. We collect the following categories of personal information:

  • Identifiers and Personal Records, such as name, email address, postal address, and phone number.
  • Professional or Employment Information, such as occupation and title.
  • Geolocation Data, such as your location inferred from your device IP address.
  • Internet or Other Electronic Network Activity Information, such as browsing history, IP address, device type, operating system, duration of user session, and information regarding your interactions with our Site.
  • Contents of Communications, such as when you send us an inquiry or make a complaint.

In addition to the above categories, you may choose to provide us with additional pieces of personal information when you interact with us in other ways.

 

3. How We Use Personal Information

We may use each of the categories of personal information listed above for the following business purposes:

  • Protection and Security. We may use personal information to protect the security and integrity of the Site, and for the protection of Cathay, our users, and others, such as protecting our Site from cyber risks; authenticating users; enforcing our policies and terms; protecting our rights; fulfilling our legal obligations; and generally safeguarding our Site.
  • Responding to your Inquiries. We may use personal information to respond to your questions, complaints, and other communications.
  • Administrative Communications. We may use personal information to send you important information regarding our Site, such as changes to our terms, conditions, and policies and/or other administrative information.
  • Advertising and Marketing. We may use personal information to show you more relevant and meaningful content based on your interests, including notifying you about our promotions, offers, and programs; inviting you to participate in surveys; serving advertisements; identifying usage trends; and determining the effectiveness of our promotional campaigns.
  • Research. We may use personal information to conduct research and surveys, compile databases, and identify individuals to recruit in research programs.
  • Provide and Improve the Site. We may use personal information about how you and other users interact with the Site in order to compile statistics for analysis of our Site and business, development of insights to improve our Site, and provide our users with enhanced features and functionalities.
  • Internal Business Purposes. We may use personal information collected from the categories listed above for our internal business purposes, such as data analysis, audits, developing new offerings, furnishing the Site, identifying usage trends, and determining the effectiveness of our promotional campaigns.
  • Legal and Regulatory Purposes. We may use personal information to comply with our legal or regulatory obligations, such as managing risks, investigations, reporting, and other compliance activities; complying with anti-money laundering procedures; complying with tax reporting requirements; preventing fraud, suspicious, or other illegal activities; responding to court orders or other government and law enforcement mandates or requests; or identifying, supporting, or defending actual or threatened legal actions, claims, defenses, or declarations in a case or before any jurisdictional and/or administrative authority, arbitration, or mediation panel; and enforcing compliance with applicable laws, regulations, or legal processes as well as industry standards and our policies.

We may aggregate and/or de-identify personal information, as permitted by law, and use it for any purpose, including product and service development and improvement activities.

 

4. How We Disclose Personal Information

We may disclose certain categories of personal information listed above with the following categories of recipients for business purposes consistent with our purposes for collection outlined in this Policy:

  • Affiliated Entities. We may disclose your personal information to our subsidiaries and corporate affiliates. These companies may use your personal information consistent with this Policy.
  • Service Providers, Vendors, and Professional Advisors. We may disclose personal information to service providers, vendors, and professional advisors to assist with running our everyday business, such as Site maintenance, data analysis, online advertising, infrastructure provision, IT services, customer service, email delivery services, and other similar services. We work with auditors, administrators, legal and tax advisors, IT consultants, software companies, and other entities.
  • Business Transfers or Assignments. In the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including without limitation in connection with any bankruptcy or similar proceedings), we may transfer any and all personal information that we collect to the entity with whom any of the aforementioned dispositions is occurring.
  • Law Enforcement; Emergencies; Compliance. We may disclose personal information about you to others as we believe to be appropriate: (i) under applicable law including laws outside your country of residence; (ii) to comply with legal process (iii) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (iv) to enforce our terms and conditions; (v) to protect our operations and property interest; (vi) to protect the rights, privacy, safety, or property of Cathay, our employees, users of our Site, you, or others; and (vii) to permit us to pursue available remedies or limit the damages that we may sustain. We have no obligation to notify you of such disclosures, except as required by applicable law.
  • At your direction. We may use and disclose your personal information as you otherwise consent. For example, if you enter a promotion, the official rules may include provisions related to the disclosure of personal information.

Cathay may also disclose aggregate or de-identified data that is not personally identifiable to third parties for any purpose.

 

5. Cookies and Other Tracking Technologies

We and our vendors (including analytics providers) may use a variety of tracking technologies, including cookies, beacons, pixels, and APIs, that automatically or passively collect certain information whenever you visit or interact with the Site. Depending on your device and browser settings, these tracking technologies may collect information about you, your activities, and your device, including your IP address, device identifiers, user preferences, geolocation, the pages you click on, and the website you visited immediately beforehand.

We may use these technologies for various purposes, including to provide functionality, help us route traffic between servers, understand how the Site is performing and how visitors use the Site, improve features and content, and provide advertising. We may combine certain information collected through tracking technologies with other information we obtain about you, which may include information we obtain from our vendors. We or other parties may collect personal information about your online activities over time and across different devices and websites when you use the Site.

We may engage web analytics service providers, such as Google Analytics, to help us understand and analyze how visitors interact with our Site. We use such data to administer and improve the quality of our Site and serve ads on our behalf across the Internet. We have also implemented Google Analytics Advertising for features such as audience targeting, user segment analysis, device reporting, and display advertising. For more information on how Google Analytics uses data collected through the Site or to opt out, visit: policies.google.com/technologies/partner-sites. To opt out of Google Analytics cookies, visit: myadcenter.google.com or tools.google.com/dlpage/gaoptout.

Certain advertising tracking technology vendors may participate in the Digital Advertising Alliance (“DAA”) and its AdChoices opt-out program or the Network Advertising Initiative (“NAI”). For more information about opting out or to use the DAA opt-out tool visit youradchoices.com/control. For more information about opting out or to use the NAI opt-out tool, visit thenai.org/how-to-opt-out. Even if you are able to opt out of certain kinds of interest-based ads, you may continue to receive non-targeted ads.

You may set your browser to notify you of or decline the receipt of tracking technologies; however, limiting the ability of website technologies may limit your experience and, in some cases, the Site may not work. Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites, our Site is not designed to respond to “Do Not Track” signals received from browsers.

We are not responsible for the effectiveness of, or compliance with, external-parties' opt-out options or programs or the accuracy of their statements regarding their programs.

 

6. How Long We Retain Personal Information

We will store your personal information for no longer than is necessary for the performance of our obligations or to achieve the purposes for which the information was collected, or as may be permitted under applicable law. To determine the appropriate retention period, we will consider the amount, nature, and sensitivity of the information; the potential risk of harm from unauthorized use or disclosure of the information; the purposes for which we process the information and whether we can achieve those purposes through other means; and the applicable legal requirements.

 

7. Security And Protection of Personal Information

We have put in place reasonable technical, information, organization, and administrative measures to safeguard personal information in order to protect personal information from unauthorized or unlawful access, processing, and use and against accidental loss, destruction, or damage.

While it is our practice to take reasonable steps to secure the Site, the confidentiality of information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your financial information.

 

8. External Websites

This Policy does not apply to external websites to which Cathay may link.

If you are a customer of a financial product or service offered by one of our service providers, that service provider should also have delivered to you a privacy notice that explains how they collect, use, and disclose information about you and offers you certain choices with respect to the use and sharing of your personal information.

 

9. Children and Minors

Our Site is not intended for, not directed to, individuals under the age of thirteen (13). We do not knowingly collect personal information from children under the age of thirteen (13). If we become aware that we have received personal information from a person under the age of thirteen (13), we will delete the information in accordance with applicable law.

 

10. Your Choices

Account Information. You may update certain personal information by logging into your account and accessing the account settings feature.

Email Marketing. If you no longer want to receive our promotional email communications, you can unsubscribe by clicking on the “unsubscribe” link found in our commercial email messages. If you opt out of our promotional emails, we may still send you email messages related to your requests. Unsubscribing from our promotional emails will not affect the level or quality of service we provide to you.

 

11. Changes

We reserve the right to amend this Policy at any time. When we do revise this Policy, we will update the Effective Date at the top of this page so that you can tell if it has changed since your last visit. The Effective Date of this Policy is the date in which this Policy was last updated. Your continued use of our Site constitutes your acceptance of the terms of the Privacy Policy as amended or revised by us from the date this Policy was last updated, in accordance with applicable law.

 

12. Contact Us

If you have questions about your personal information or your rights under this Policy, please call us, email us or send a letter using the following contact information:

777 North Broadway 1-0-A
Los Angeles, CA 90012
Attention: Compliance Department
Phone number: 800-922-8429
Email: [email protected]

 

Cathay Bank

Email communication is not secure

Please do not include sensitive information such as account numbers or other personal information such as Social Security or Tax Identification numbers, driver’s license numbers, etc. in any email sent to us via this link.