Before you approach the ATM, have your ATM card out and ready to use.
Use care when inputting your Personal Identification Number (PIN) to prevent someone from looking over your shoulder.
Know your surroundings. If anything looks suspicious or the ATM appears to have been altered(keypad, card reader, etc) or if you are concerned that it may have been tampered with, please do not use it and report it immediately. If the ATM is a Cathay Bank ATM, contact Cathay Bank Security Department at 626-279-3201. For a non-Cathay owned ATM, contact the owner of the ATM or the Security Phone number posted at the ATM.
Some ATMs are in enclosed areas. Before entering an enclosed ATM vestibule, look around before entering and never hold the door for someone else.
Whenever possible, have someone accompany you when you use an ATM at night.
Keep your car doors locked if using a drive-up ATM.
Do not count your cash at the ATM. Count it later when in a secure place.
Take your receipts with you.
Never allow a stranger to assist you with using an ATM.
Do not use your name, your birth date, phone number, or address, etc. when selecting a PIN.
Don't write your PIN down anywhere and never share it with anyone.
Review your account statements on a regular basis. You may also sign on to Cathay Online Banking and Cathay Business Online Banking to verify transactions. Notify Cathay Bank immediately if you determine there are discrepancies.
Never provide your card information over the phone unless you initiated the call.
When you receive a replacement card, destroy your old card.
If you forget your PIN or would like to select a new one, please visit your nearest Cathay Bank branch.
Always keep your card in a safe place as you would cash, checks or credit cards.
Contact Cathay Bank immediately at 800-922-8429 if you suspect unauthorized use or to report your card lost or stolen.
Please do not include sensitive information such as account numbers or other personal information such as Social Security or Tax Identification numbers, driver’s license numbers, etc. in any email sent to us via this link.